Manager Quality

Asurion

Cebu, Philippines
Fully remote
Quality initiatives implementation
Team leadership
Performance measurement development
The Quality & Insights Manager will ensure quality initiatives and standards are upheld through collaboration

Job Summary

  • The Quality & Insights Manager will ensure quality initiatives and standards are upheld through collaboration.
  • This position serves as an expert in Customer Solutions quality and a liaison to partnership teams.
  • The Manager will autonomously manage day-to-day Quality operations and lead a team of Quality Coaches and Analysts.

Matching Summary

The Quality & Insights Manager will ensure quality initiatives and standards are upheld through collaboration.

Skills & Requirements

Must-have

  • Quality initiatives implementation
  • Team leadership
  • Performance measurement development

Nice-to-have

  • Collaboration with stakeholders
  • Training facilitation
  • Customer experience focus

Key Requirements

  • Experience in quality management
  • Leadership experience
  • Ability to develop performance metrics

Work Rights

Not specified

Tailored Resume

Cover Letter