Product Support Representative - Amer - Mission+

AIRBUS DS GEO SA

Waterloo, Ontario, Canada
Not specified; not specified; competitive group be...
**
4+ years professional support experience
Strong problem-solving and analytical skills
Excellent written and verbal communication
** AIRBUS DS GEO SA is seeking a Product Support Representative for their Mission+ suite, focused on providing technical support and customer training in the aerospace industry. The role emphasizes problem-solving, customer interaction, and collaboration with internal teams to enhance operational efficiency. **

Job Summary

  • The Product Support Representative serves as the primary technical interface for deploying Mission+ Digital Solutions to airline customers worldwide.
  • Candidates will be responsible for managing customer backlogs, conducting user acceptance tests, and providing in-service support for electronic flight bag suites.
  • The role offers a hybrid working environment with flexible hours, comprehensive benefits including RRSP matching, and access to a flight simulator game room.

Matching Summary

Match Score: 75

** AIRBUS DS GEO SA is seeking a Product Support Representative for their Mission+ suite, focused on providing technical support and customer training in the aerospace industry. The role emphasizes problem-solving, customer interaction, and collaboration with internal teams to enhance operational efficiency. **

Salary

Not specified; Not specified; Competitive group benefits plan, RRSP matching, vacation days (15-25)

Skills & Requirements

Must-have

  • 4+ years professional support experience
  • Strong problem-solving and analytical skills
  • Excellent written and verbal communication
  • Ability to conduct customer training sessions
  • Experience with ticketing and project management tools

Nice-to-have

  • Knowledge of Big Data and Artificial Intelligence
  • Understanding of airline maintenance and flight operations
  • Familiarity with aviation regulatory frameworks
  • Proactive mindset for process improvement
  • Experience troubleshooting complex technical issues

Key Requirements

  • Degree in Engineering, IT, Computer Science or equivalent
  • Minimum 4 years of professional support experience
  • Fluent in written and spoken English

Work Rights

Not specified

Tailored Resume

Cover Letter