Team Coach

Atos SE

Preston, GB
On-site
Structured call quality assessments
Inbound contact centre team
Customer experience, compliance, accuracy
The Team Coach is responsible for raising the quality and consistency of customer interactions across an inbound contact centre team

Job Summary

  • The Team Coach is responsible for raising the quality and consistency of customer interactions across an inbound contact centre team.
  • Responsibilities include conducting regular quality assessments, providing feedback, delivering 1:1 coaching, and acting as a mentor.
  • Benefits include a Pension Scheme, private medical cover, income protection, life assurance, and 25 days paid leave.

Matching Summary

The Team Coach is responsible for raising the quality and consistency of customer interactions across an inbound contact centre team.

Skills & Requirements

Must-have

  • Structured call quality assessments
  • Inbound contact centre team
  • Customer experience, compliance, accuracy
  • Agreed scorecards and EvaluAgent
  • Timely, constructive face-to-face feedback
  • 1:1 coaching and performance support

Nice-to-have

  • Positive, accountable team culture
  • Agent wellbeing and development
  • Continuous improvement collaboration

Key Requirements

  • Proven experience in coaching, mentoring, quality assurance, or team support roles
  • Strong working knowledge of CCS call handling processes
  • Familiarity with compliance and data protection principles
  • BPSS Eligibility (lived and worked in UK continuously for 3 years)

Work Rights

BPSS Eligibility

Tailored Resume

Cover Letter