Manage key account management, service, and spare parts
Take the chance to lead and develop Customer Service in a global operation where innovation, technology, and business development meet
Job Summary
Take the chance to lead and develop Customer Service in a global operation where innovation, technology, and business development meet.
In the role as Head of Customer Service, you have a strategic overall responsibility with great influence and build strong customer relationships with high service quality.
As Head of Customer Service, you have overall responsibility for the operations in Sweden, Norway, Denmark, and Finland.
Matching Summary
Take the chance to lead and develop Customer Service in a global operation where innovation, technology, and business development meet.
Skills & Requirements
Must-have
Lead and develop customer service department
Ensure profitability and own results
Manage Key Account Management, service, and spare parts
Maintain high service quality and SLA fulfillment
Handle complex customer cases
Optimize operations with KPIs
Lead, coach, and develop the team
Nice-to-have
Strategic vision with business acumen
Positive contribution to work environment
Prestigeless approach
Key Requirements
Documented leadership experience in people-intensive operations