Sr Business Process Analyst - Support Knowledge And Ai
look-busreisen.de
Fully remote
Analyze knowledge usage and trends
Enhance self-help and digital ai tools
Collaborate with technical teams
We’re shaping the future of work so teams can reach their potential and focus on what matters most
Job Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
Coordinate and implement processes for the creation and maintenance of knowledge articles to directly develop, improve, and strengthen the effectiveness of self-help and digital AI tools.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re shaping the future of work so teams can reach their potential and focus on what matters most.
Skills & Requirements
Must-have
Analyze knowledge usage and trends
Enhance self-help and digital AI tools
Collaborate with technical teams
Map and analyze support processes
Develop process documentation and SOPs
Utilize Lean, Six Sigma frameworks
Experience with SQL and data visualization
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Adaptive and agile self-starter
Key Requirements
8+ years as Business Process Analyst or similar
5+ years in knowledge management tools and KCS
2+ years Experience with SQL and data visualization