Pl Customer Care Associate I

New Jersey Defense Association

Unknown, Unknown, US
Base: $42,577-$49,488; bonus/equity: discretionary...
Fully remote
Billing and payment inquiries
Account adjustments
Credit status analysis
The Personal Lines Customer Care Associate I position at the New Jersey Defense Association focuses on providing customer support related to billing and payment inquiries. The role requires strong multitasking abilities and relationship management skills, with opportunities for remote work after training

Job Summary

  • The Personal Lines Customer Care Associate I offers essential support to customers and internal personnel, resolving billing, invoice, and payment-related inquiries with professionalism and accuracy.
  • This position involves processing account transactions, investigating and applying account adjustments, and analyzing credit statuses, with potential to handle commercial lines accounts.
  • Eligible full-time employees receive a competitive Total Rewards package including 401(k) with employer match, health insurance, PTO, and paid sick leave, with work from home flexibility available after training.

Matching Summary

Match Score: 75

The Personal Lines Customer Care Associate I position at the New Jersey Defense Association focuses on providing customer support related to billing and payment inquiries. The role requires strong multitasking abilities and relationship management skills, with opportunities for remote work after training.

Salary

Base: $42,577-$49,488; Bonus/Equity: Discretionary bonuses; Benefits: 401(k) with employer match, Health, Dental, Vision, Life, Disability, PTO, Paid Sick Leave, Paid Parental Leave

Skills & Requirements

Must-have

  • billing and payment inquiries
  • account adjustments
  • credit status analysis
  • processing payments
  • customer and internal staff support

Nice-to-have

  • high degree of professionalism
  • high-level relationship management
  • strong multitasking
  • decision-making abilities
  • handling escalated issues

Key Requirements

  • High school diploma or GED equivalent
  • Entry Level
  • Associate degree or higher in business
  • 2+ years of relevant customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter