Customer Support Analyst Ii

GHX

Hyderabad, India
On-site
Ghx internet b2b exchange system
Edi-x12 knowledge
Salesforce crm
A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers

Job Summary

  • A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers.
  • Acts as a primary point of contact at GHX for its customers who reach out to GHX via telephone, email, and the GHX Community Web Portal.
  • GHX enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

Matching Summary

A Customer Support Analyst Level II works within the Customer Support Center to meet the needs of GHX's important customers.

Skills & Requirements

Must-have

  • GHX Internet B2B exchange system
  • EDI-X12 knowledge
  • Salesforce CRM
  • Customer Support Knowledge Base

Nice-to-have

  • Collaborative troubleshooting
  • Mentorship of analysts
  • Efficient problem solving

Key Requirements

  • 2-4 years of experience in Customer support
  • Must be a graduate

Work Rights

Not specified

Tailored Resume

Cover Letter