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ING Hubs Philippines is seeking an LMIM Engineer to oversee incident management processes, ensuring the swift resolution of IT service disruptions. The ideal candidate will have a strong background in IT service management, excellent communication skills, and the ability to work under pressure in a collaborative environment.
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Job Summary
The LMIM Engineer acts as the primary point of contact for major incidents, coordinating across technical teams to restore normal service operations quickly.
This role is responsible for overseeing the entire incident management process to ensure timely resolution of IT service disruptions and minimize business impact.
Working at ING Hubs PH offers opportunities for personal growth within a diverse workforce that empowers people to stay a step ahead in life and business.
Matching Summary
Match Score: 75
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ING Hubs Philippines is seeking an LMIM Engineer to oversee incident management processes, ensuring the swift resolution of IT service disruptions. The ideal candidate will have a strong background in IT service management, excellent communication skills, and the ability to work under pressure in a collaborative environment.
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Skills & Requirements
Must-have
Lead incident management lifecycle
Coordinate major incident resolution
Facilitate root cause analysis reviews
Ensure ITIL best practice compliance
Manage stakeholder communication during incidents
Nice-to-have
Experience with Agile way of working
Strong leadership and decision-making skills
Ability to work under pressure
Background in technical support operations
Knowledge of banking sector requirements
Key Requirements
Bachelor's degree in Computer Science or related field
5 years experience in related field
ITIL Foundation or higher certification preferred
Experience with ITSM tools like ServiceNow or Azure