Gorgias is seeking a Manager of Implementation to lead a team focused on enhancing customer success through effective onboarding and implementation of their AI-driven customer support platform. The role requires a strong background in SaaS customer success, excellent project management skills, and a deep understanding of implementation processes
Job Summary
The role involves leading a team of Implementation Managers to ensure seamless and successful customer onboarding experiences.
You will translate department strategy into clear team OKRs and serve as the primary escalation point for complex onboarding challenges.
Gorgias emphasizes using AI tools daily to research, write, analyze, and craft better customer experiences while fostering an inclusive environment.
Matching Summary
Match Score: 85
Gorgias is seeking a Manager of Implementation to lead a team focused on enhancing customer success through effective onboarding and implementation of their AI-driven customer support platform. The role requires a strong background in SaaS customer success, excellent project management skills, and a deep understanding of implementation processes.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5+ years SaaS Customer Success experience
Proven people management skills
Deep implementation fluency
Strong project management instincts
Data-driven decision making
Nice-to-have
E-commerce industry experience
AI tool integration champion
Fast-moving startup environment comfort
Consultative conversation skills
Strategic implementation approach
Key Requirements
5+ years in SaaS Customer Success or Professional Services