Amazon Connect Qa Tester (voice & Chat)

shyftlabs.io

Noida, India
On-site
Amazon connect knowledge
Voice channel testing
Chat channel testing
We are looking for a Mid-Level Tester with strong knowledge of Amazon Connect to validate and ensure the quality of our cloud-based contact center solutions

Job Summary

  • We are looking for a Mid-Level Tester with strong knowledge of Amazon Connect to validate and ensure the quality of our cloud-based contact center solutions.
  • The primary focus of this role is testing voice and chat channels, ensuring reliable customer and agent interactions across Amazon Connect workflows.
  • ShyftLabs is a growing data product company that was founded in early 2020 and works primarily with Fortune 500 companies.

Matching Summary

We are looking for a Mid-Level Tester with strong knowledge of Amazon Connect to validate and ensure the quality of our cloud-based contact center solutions.

Skills & Requirements

Must-have

  • Amazon Connect knowledge
  • Voice channel testing
  • Chat channel testing
  • Cloud-based contact center solutions

Nice-to-have

  • Data product company experience
  • Fortune 500 client focus
  • Innovation and value creation

Key Requirements

  • Mid-Level Tester
  • Strong knowledge of Amazon Connect

Work Rights

Not specified

Tailored Resume

Cover Letter