Job Summary

• Provides strategic leadership and operational oversight for all customer facing service functions, including Customer Satisfaction, Billing, Contact Center Operations, and Credit & Collections.
• Sets the vision, objectives, and policies needed to deliver exceptional customer experiences while supporting company growth, regulatory compliance, and financial performance.
• Builds and maintains influential relationships with regulators, government agencies, unions, vendors, customers, media, and internal business partners to ensure alignment and operational success across both states.

Matching Summary

Salary

Base: $200,000 - $248,800; Bonus/Equity: Generous performance-based bonuses; Benefits: Competitive benefits

Skills & Requirements

Key Requirements

• Bachelor’s degree in Business Administration or related field
• 10+ years of experience in customer service
• Significant leadership management experience
• Experience in developing customer service strategy/execution
• Knowledge of customer information systems, accounting/billing controls
• Strong knowledge of rates, regulations, and regulatory processes
• Experience in managing and influencing departmental budgets

Work Rights