Analyst, Customer Experience & Research Coe

ING

Australia
Not specified
Customer feedback analysis
Survey data analysis
Voc insights
ING is seeking a Customer Experience & Research CoE Analyst in Australia to analyze customer insights and influence decision-making within the bank. The ideal candidate should have extensive experience in analytics, research, and customer experience, particularly in financial services

Job Summary

  • This role sits at the heart of our mission to become Australia’s most loved mobile bank, uncovering insights, surfacing opportunities and making it impossible for the business to ignore the voice of the customer.
  • You will analyse customer feedback, survey data, VoC insights and research outputs to uncover trends, pain points and opportunities, generating clear, actionable insights and narratives that influence product, service and experience decisions across the bank.
  • ING champions individuality, encourages fresh thinking and creates space for people who want to move fast and make a difference, offering a fun, inclusive, and supportive culture.

Matching Summary

Match Score: 85

ING is seeking a Customer Experience & Research CoE Analyst in Australia to analyze customer insights and influence decision-making within the bank. The ideal candidate should have extensive experience in analytics, research, and customer experience, particularly in financial services.

Skills & Requirements

Must-have

  • Customer feedback analysis
  • Survey data analysis
  • VoC insights
  • Research outputs
  • Actionable insights generation
  • Stakeholder presentation
  • Excel
  • SQL
  • Research tools

Nice-to-have

  • Customer obsessed
  • Insight storytelling
  • Problem solving
  • Influencing decisions
  • Energetic
  • Collaborative
  • Action oriented
  • Build trust fast
  • Simplify complexity

Key Requirements

  • 5+ years experience in analytics, research, CX or data driven roles
  • Financial services experience preferred
  • Quantitative and qualitative research capability
  • Experience with survey platforms or UX testing environments

Work Rights

Not specified

Tailored Resume

Cover Letter