$22.35 ph; $26.95 after three years; benefits: sub...
On-site
Property management system
Professional telephone manner
Strong selling and assertiveness skills
Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come
Job Summary
Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes.
Job Perks & Benefits: Subsidized staff accommodation provided, Complimentary meal in our staff cafeteria per shift, Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
Matching Summary
Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Salary
$22.35 per hour; $26.95 after three years; Benefits: Subsidized staff accommodation, Complimentary meal, Employee Travel Program
Skills & Requirements
Must-have
Property Management System
Professional telephone manner
Strong selling and assertiveness skills
Guest request follow-up
Revenue maximization
Nice-to-have
Engaging and anticipative service
Warmth and sincerity
Seamless operational efficiency
Natural response 'smile' on the phone
Key Requirements
Previous customer related experience
Previous Front Office or Reservations experience is an asset
Previous Property Manager System experience preferred