Senior Analyst Wfm

gratisticket.de

Gurgaon, India
Workforce management scheduling
Real time queue monitoring
Service level agreement management
Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work.
  • The analyst role involves managing scheduling and real-time workforce management tasks, monitoring SLAs, conducting root cause analysis, and supporting operations to meet KPIs.
  • Employees enjoy flexible benefits, travel perks, access to extensive learning resources, and a commitment to inclusion and equal employment opportunity.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work.

Skills & Requirements

Must-have

  • Workforce management scheduling
  • Real time queue monitoring
  • Service level agreement management
  • Root cause analysis for SLA deviations
  • Call center operations experience

Nice-to-have

  • Stakeholder management
  • Report creation and sharing
  • Inclusive and collaborative culture

Key Requirements

  • Minimum 3 years call center experience
  • Minimum 2 years workforce management experience
  • Location in Gurgaon, India

Work Rights

Not specified

Tailored Resume

Cover Letter