The role involves sustaining, delivering, and growing the core IQVIA Information business with six large UK-based healthcare companies
Job Summary
The role involves sustaining, delivering, and growing the core IQVIA Information business with six large UK-based healthcare companies.
The Client Service Manager acts as a trusted advisor by building relationships with key stakeholders and recommending appropriate solutions from IQVIA's information assets.
Responsibilities include driving proactive service excellence, owning the client renewal process, and identifying opportunities to grow the data business through Premium Support Services.
Matching Summary
The role involves sustaining, delivering, and growing the core IQVIA Information business with six large UK-based healthcare companies.
Skills & Requirements
Must-have
Proven track record in client service partnership
Broad knowledge of pharmaceutical industry issues
Excellent written and verbal communication skills
Strong analytical skills with attention to detail
Competent in Microsoft Office Word PowerPoint Excel
Nice-to-have
Self-motivated driven to succeed
Ability to create strategic customer plans
Experience managing structured service review meetings
Proactive approach to resolving client issues
Key Requirements
Relevant account management or service experience required
Demonstrable skills in client service problem solving
Strong project management and process skills needed