Hybrid (100% on-site for the first 6 months, then up to 1 day from home per week)
Minimum 2 years customer service experience
Strong telephone and communication skills
Flexibility for evening and weekend shifts
M&T Bank is seeking a full-time Contact Center Specialty Service Representative for its Bridgeport, Connecticut location. The role involves delivering exceptional customer service through various channels, and offers a flexible work arrangement after an initial on-site training period
Job Summary
The role serves as the voice of M&T Bank by delivering exceptional service during inbound and outbound customer interactions across various business lines.
Employees receive paid training from Monday to Friday for several weeks before transitioning to a consistent weekly schedule that includes one weekend shift.
After successfully completing the initial six-month on-site period, employees have the opportunity to work one day from home per week.
Matching Summary
Match Score: 75
M&T Bank is seeking a full-time Contact Center Specialty Service Representative for its Bridgeport, Connecticut location. The role involves delivering exceptional customer service through various channels, and offers a flexible work arrangement after an initial on-site training period.
Salary
Base: $20–$24 per hour; Differential: 10% shift differential for shifts after 8:15pm; Benefits: Paid training, overtime, PTO, health care, retirement savings, tuition reimbursement
Skills & Requirements
Must-have
Minimum 2 years customer service experience
Strong telephone and communication skills
Flexibility for evening and weekend shifts
Ability to work on-site for first 6 months
Basic familiarity with personal computers
Nice-to-have
Experience in banking or financial services
Familiarity with contact center systems
Knowledge of multiple bank products
Experience in fast-paced environments
Mentoring new hire agents
Key Requirements
High school diploma or GED
Minimum 2 years customer service or sales experience