Retail Customer Service Specialist

DICK'S Sporting Goods

Manahawkin, NJ, US
Base: $14.00 - $21.00 ph; bonus/equity: not specif...
Not specified (assumed to be in-store based on job responsibilities)
Excellent customer experience delivery
Front-end operations management
Cashier support and complex transactions
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist for their Manahawkin, NJ location. The role focuses on delivering excellent customer experiences while supporting store operations and fostering an inclusive environment

Job Summary

  • The role involves providing excellent customer experiences by creating a hassle-free shopping environment through proactive engagement.
  • Team members are expected to serve as the primary customer service provider at the front end while supporting cashiers with complex transactions.
  • The position requires upholding company merchandising standards and promoting training on loyalty programs and credit card enrollments.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist for their Manahawkin, NJ location. The role focuses on delivering excellent customer experiences while supporting store operations and fostering an inclusive environment.

Salary

Base: $14.00 - $21.00 per hour; Bonus/Equity: Not specified; Benefits: Generous suite of benefits including paid leave

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Front-end operations management
  • Cashier support and complex transactions
  • Merchandising and presentation standards
  • Team scheduling and workflow direction

Nice-to-have

  • Inclusive and diverse workforce mindset
  • Product knowledge in sports equipment
  • Collaborative team approach
  • Action-oriented decision making
  • Training new teammates on programs

Key Requirements

  • Prior retail sales or cashier experience preferred
  • Ability to monitor associate performance expectations
  • Adherence to safety and loss prevention policies

Work Rights

Not specified

Tailored Resume

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