Operations Effectiveness Lead Leeds (hybrid – 2 Days Office, 3 Remote), United Kingdom Starting At £70,000 Up To £94,000 Dependent On Experience Permanent Apply By 4 May, 2026 Posted On 23 April, 2026

The Medical Protection Society Ltd

Leeds, United Kingdom
Base: £70,000 - £94,000; bonus: discretionary on-t...
Hybrid (2 days office, 3 remote)
Proven leadership in customer operations
Experience in resource and capacity planning
Strong strategic and financial acumen
The Medical Protection Society Ltd is seeking an Operations Effectiveness Lead for a hybrid position based in Leeds, UK, with a salary range of £70,000 to £94,000. The role focuses on enhancing operational performance and delivering exceptional outcomes for healthcare professionals through strategic leadership, resource management, and continuous improvement initiatives

Job Summary

  • This high-impact leadership position shapes how operations perform to enable exceptional member outcomes for healthcare professionals.
  • The role involves owning resource planning, driving service improvements through root cause analysis, and delivering high-quality operational reporting.
  • MPS offers a competitive package including a discretionary bonus up to 30%, 11% pension contribution, and 30 days annual leave.

Matching Summary

Match Score: 85

The Medical Protection Society Ltd is seeking an Operations Effectiveness Lead for a hybrid position based in Leeds, UK, with a salary range of £70,000 to £94,000. The role focuses on enhancing operational performance and delivering exceptional outcomes for healthcare professionals through strategic leadership, resource management, and continuous improvement initiatives.

Salary

Base: £70,000 - £94,000; Bonus: Discretionary on-target 15% up to max 30%; Benefits: 11% pension, 30 days leave, car allowance, private medical insurance

Skills & Requirements

Must-have

  • Proven leadership in customer operations
  • Experience in resource and capacity planning
  • Strong strategic and financial acumen
  • Continuous improvement Lean/CI methodology
  • Senior stakeholder engagement skills
  • High analytical and data capability

Nice-to-have

  • Track record of leading teams through change
  • Experience managing third-party partnerships
  • Root cause analysis expertise
  • Collaborative inclusive culture fit

Key Requirements

  • Proven leadership in member operations
  • Experience with complaints management
  • Service improvement track record
  • Ability to manage outsourced partnerships

Work Rights

Not specified

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