Customer Service Manager (global Supply Chain)

Pfizer Venezuela S.A

Unknown, Unknown, Venezuela
Base: 31,500 eur annually; bonus: 20%; benefits: n...
Office-based role
5+ years order desk experience
Sap and erp system proficiency
End-to-end order-to-cash ownership
Pfizer Venezuela S.A is seeking a Customer Service Manager for their global supply chain, responsible for overseeing the end-to-end order-to-cash process while enhancing customer satisfaction and compliance with company standards. The role emphasizes digital transformation and continuous improvement, fostering collaboration with various stakeholders and ensuring operational excellence

Job Summary

  • This role is responsible for delivering efficient, accurate end-to-end order-to-cash execution including sales order processing and dispute resolution.
  • The position plays a pivotal role in the O2C digital transformation by supporting digital customer service solutions and safeguarding data integrity.
  • Pfizer is a patient-centric company guided by values of courage, joy, equity, and excellence with a focus on breakthrough culture.

Matching Summary

Match Score: 85

Pfizer Venezuela S.A is seeking a Customer Service Manager for their global supply chain, responsible for overseeing the end-to-end order-to-cash process while enhancing customer satisfaction and compliance with company standards. The role emphasizes digital transformation and continuous improvement, fostering collaboration with various stakeholders and ensuring operational excellence.

Salary

Base: 31,500 EUR annually; Bonus: 20%; Benefits: Not specified

Skills & Requirements

Must-have

  • 5+ years order desk experience
  • SAP and ERP system proficiency
  • End-to-end Order-to-Cash ownership
  • Fluent in English and local languages
  • GMP/GDP process knowledge

Nice-to-have

  • Pharma business background
  • Additional language skills
  • AI tool adoption experience
  • IMEx methodology application
  • Cross-functional collaboration skills

Key Requirements

  • Bachelor's/Master's Degree in Business Administration or Supply Chain
  • 5+ years experience in order desk/customer service
  • Fluency in English and local languages required

Work Rights

Not specified

Tailored Resume

Cover Letter