Técnico De Soporte Bilingüe (presencial En Monterrey)

DXC

Monterrey, Mexico
Onsite
Hardware and software troubleshooting
Preventive and corrective maintenance
Customer satisfaction
DXC is seeking a Bilingual Support Technician in Monterrey, Mexico, to provide on-site technical support for various IT hardware and software issues. The role requires strong communication skills and a background in technology, with a focus on customer satisfaction and teamwork

Job Summary

  • As a field support representative, you will proactively work and interact with end users on-site to resolve any IT-related incidents/requests for software and hardware.
  • You will manage preventive and corrective troubleshooting of printing systems, mobile devices, hand held devices, and laptops, providing support at hardware, software, and network levels.
  • Join a team that works to create a culture of learning, diversity, and inclusion and is dedicated to strong ethics and corporate citizenship.

Matching Summary

Match Score: 85

DXC is seeking a Bilingual Support Technician in Monterrey, Mexico, to provide on-site technical support for various IT hardware and software issues. The role requires strong communication skills and a background in technology, with a focus on customer satisfaction and teamwork.

Skills & Requirements

Must-have

  • hardware and software troubleshooting
  • preventive and corrective maintenance
  • customer satisfaction
  • active communication skills
  • teamwork

Nice-to-have

  • proactive monitoring
  • learning culture
  • diversity and inclusion

Key Requirements

  • 3-5 years of experience
  • Windows OS, MS Office 365
  • thermal printer, hand held scanners
  • basic networking skills
  • degree in IT or related field

Work Rights

Not specified

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