Experience Lead

H&M

Praha 1, Czech Republic
Meal allowance: 90 kč per working day; benefits: 2...
4 days from office / 1 day flexible
3-4+ years ecommerce experience
Cross-functional collaboration leadership
Digital channel commercial understanding
H&M is seeking an Experience Lead in Prague to enhance customer and employee experiences across digital and in-store platforms. The role involves optimizing sales performance through data analysis, cross-functional collaboration, and strategic execution of digital initiatives

Job Summary

  • The role involves optimizing the holistic digital customer experience across .com and app to strengthen business performance.
  • Candidates will collaborate closely with Commercial, E-commerce, Marketing, and Tech teams to drive continuous improvements.
  • Employees receive a 25% staff discount across all H&M Group brands along with meal allowances and additional vacation days.

Matching Summary

Match Score: 85

H&M is seeking an Experience Lead in Prague to enhance customer and employee experiences across digital and in-store platforms. The role involves optimizing sales performance through data analysis, cross-functional collaboration, and strategic execution of digital initiatives.

Salary

Meal Allowance: 90 Kč per working day; Benefits: 25% staff discount; Not specified

Skills & Requirements

Must-have

  • 3-4+ years eCommerce experience
  • Cross-functional collaboration leadership
  • Digital channel commercial understanding
  • Sales performance analysis skills
  • A/B testing and web analytics

Nice-to-have

  • Fashion industry background preferred
  • Customer-centric mindset
  • Proactive ownership attitude
  • Continuous improvement drive
  • Strong communication in English

Key Requirements

  • 3-4+ years of eCommerce experience
  • Fluent in English
  • Experience leading cross-functional collaboration

Work Rights

Not specified

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