Associate / Sr Associate - Query Management

Firstsource

Mumbai, India
On-site
Customer service
Customer inquiries
Issue resolution
The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions

Job Summary

  • The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions.
  • Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively.
  • Adhere to established service level agreements (SLAs) and quality standards to meet or exceed customer expectations.

Matching Summary

The Customer Service Associate is a frontline role responsible for delivering exceptional customer service to clients based in various regions.

Skills & Requirements

Must-have

  • Customer Service
  • Customer Inquiries
  • Issue Resolution
  • Multi-channel Support
  • Brand Ambassador

Nice-to-have

  • European languages proficiency
  • Fast-paced environment adaptability
  • Flexible work hours willingness

Key Requirements

  • Graduate Fresher
  • Undergraduate – 2 Years Experience
  • Prior customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter