Customer Service Specialist Hme-full Time- Waterloo
MercyOne
Waterloo, Iowa, US
Hybrid (monday-wednesday in waterloo, thursday & friday in evansdale)
Fitting diabetic shoes and compression stockings
Assisting with walkers and canes
Patient education and safety documentation
MercyOne is seeking a full-time Customer Service Specialist for home medical equipment in Waterloo, Iowa. The role involves assisting patients and referral sources in obtaining medical equipment, providing product education, and ensuring regulatory compliance
Job Summary
MercyOne Northeast Iowa provides expert health care to eight counties, offering excellent, personalized care close to home.
The Customer Service Specialist HME will assist customers and referral sources in obtaining medical equipment, fitting patients with products, and verifying insurance.
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system.
Matching Summary
Match Score: 85
MercyOne is seeking a full-time Customer Service Specialist for home medical equipment in Waterloo, Iowa. The role involves assisting patients and referral sources in obtaining medical equipment, providing product education, and ensuring regulatory compliance.
Skills & Requirements
Must-have
Fitting diabetic shoes and compression stockings
Assisting with walkers and canes
Patient education and safety documentation
Utilizing HME computer system
Customer facing at all times
Nice-to-have
Suggestive selling principles
Team collaboration
Compassionate person-centered care
Key Requirements
Valid IA driver's license and acceptable MVR
High language, math, and reasoning ability
Proficiency in Microsoft Office and database software