Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET
Job Summary
Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.
Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon.
Provide on-site support to the WPP agencies and remote support, as needed, to WPP agencies across the wider region.
Matching Summary
Deliver world class, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET.
Skills & Requirements
Must-have
Level 1 and 2 incident management
Onboarding and offboarding employees
AV equipment support
IT asset procurement and lifecycle management
Deployment of hardware and software
Customer-centered culture
Nice-to-have
Transformational growth partner
Continuous learning culture
Agentic marketing platform
Next-generation production
Key Requirements
3 – 5 years in IT help desk / desk side
On-site role
Work with IT functions within Enterprise Technology