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Big Sur Lodge is seeking a Front Desk Agent to manage guest check-ins and reservations, handle phone calls, and provide excellent customer service. The role requires strong interpersonal skills and the ability to multitask in a fast-paced environment.
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Job Summary
The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests in and out, reservations, and answering and making phone calls.
Provide administrative, reception and program support to management and staff.
Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
Matching Summary
Match Score: 75
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Big Sur Lodge is seeking a Front Desk Agent to manage guest check-ins and reservations, handle phone calls, and provide excellent customer service. The role requires strong interpersonal skills and the ability to multitask in a fast-paced environment.
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Salary
16.90 USD Hourly; Not specified; Not specified
Skills & Requirements
Must-have
Customer service skills
Handle phone activity
Register and assign rooms
Handle guest inquiries
Maintain awareness of safety issues
Nice-to-have
Up-sell the guest
Coordinate Front Desk and Housekeeping
Key Requirements
Minimum of at least 16 years of age
High School Diploma preferred
Clerical skills including typing, filing, office machine operations
Computer proficiency
Ability to arrange and coordinate schedules for reservations