Sap Service Desk (ssd) - Associate Application Engineer
AstraZeneca
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First-line sap support and incident resolution
Sap background job scheduling and monitoring
Itil practices for incident and change management
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AstraZeneca is seeking an Associate Application Engineer for their SAP Service Desk team, responsible for addressing user inquiries and incidents related to SAP systems. The role involves initial troubleshooting, ticket management, and monitoring critical SAP processes, with an emphasis on customer service and proactive problem-solving.
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Job Summary
This role serves as the first point of contact for all SAP-related queries and incidents within AstraZeneca.
Engineers are responsible for managing the full lifecycle of tickets, from logging to closure while adhering to strict service levels.
The position offers a unique opportunity to combine technology skills with a scientific mindset to help deliver life-changing medicines.
Matching Summary
Match Score: 75
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AstraZeneca is seeking an Associate Application Engineer for their SAP Service Desk team, responsible for addressing user inquiries and incidents related to SAP systems. The role involves initial troubleshooting, ticket management, and monitoring critical SAP processes, with an emphasis on customer service and proactive problem-solving.
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Skills & Requirements
Must-have
First-line SAP support and incident resolution
SAP background job scheduling and monitoring
ITIL practices for incident and change management
Transport movement execution in controlled releases
Nice-to-have
Customer-focused service mindset
Structured problem-solving skills
Willingness to learn new SAP modules
Experience with ServiceNow or Jira tools
Key Requirements
Associate's or bachelor's degree in IT or Computer Science
Prior customer-facing service desk experience (desirable)