Responsable Performance & Qualité Opérationnelle (h/f)

Otis

Nanterre, France
Not specified; not specified; not specified
Pilot operational kpis and performance indicators
Manage iso 9001 certification maintenance
Conduct process audits and compliance checks
This role serves as a key partner to installation and service teams to enhance operational performance and client satisfaction

Job Summary

  • This role serves as a key partner to installation and service teams to enhance operational performance and client satisfaction.
  • The incumbent is responsible for maintaining ISO 9001 certification and ensuring compliance with elevator regulations through regular audits.
  • Otis offers a global career path within a diverse team committed to safety, ethics, and quality across more than 200 countries.

Matching Summary

This role serves as a key partner to installation and service teams to enhance operational performance and client satisfaction.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Pilot operational KPIs and performance indicators
  • Manage ISO 9001 certification maintenance
  • Conduct process audits and compliance checks
  • Drive continuous improvement initiatives
  • Analyze customer satisfaction metrics

Nice-to-have

  • Ability to influence without direct authority
  • Strong stakeholder management skills
  • Professional English proficiency
  • Experience in multisite service environments

Key Requirements

  • Bac+5 degree or equivalent experience
  • Confirmed experience in operational services or maintenance
  • National mobility required 1-2 days per week

Work Rights

Not specified

Tailored Resume

Cover Letter