Contact Center Analysts (CCAs) shall provide customer service by responding to the inquiries and resolving requests and complaints of the customers via phone
Job Summary
Contact Center Analysts (CCAs) shall provide customer service by responding to the inquiries and resolving requests and complaints of the customers via phone.
Provides world-class customer service, responds to customer queries and requests made via phone and provides satisfying solutions to concerns regarding Deposits, Remittances, MetroHome, MetroCar and e-Banking related transactions.
Recognizes, documents and alerts the VOD TL of trends in customer calls and recommends and initiates process improvements.
Matching Summary
Contact Center Analysts (CCAs) shall provide customer service by responding to the inquiries and resolving requests and complaints of the customers via phone.
Skills & Requirements
Must-have
Respond to customer inquiries via phone
Resolve customer requests and complaints
Provide product and service information
Daily call logs and call reports
Acknowledge and ensure correctness of endorsed cases