User Escalation Specialist

STRIPE PAYMENTS SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified; not specified; not specified
Not specified
2+ years user support experience
Troubleshooting short sla cases
Direct user communication via email and phone
Stripe Payments Singapore Pte. Ltd. is seeking a User Escalation Specialist to join their Escalations team, which focuses on resolving user issues and improving the overall user experience. The ideal candidate will have a customer-facing background with experience in troubleshooting and process improvement, and the role offers a unique opportunity to impact user experience at a global level

Job Summary

  • The role focuses on resolving user escalations swiftly while partnering with product and engineering teams to fix structural issues.
  • Candidates must demonstrate extreme ownership in solving complex user problems and driving remediations across the organization.
  • This high-impact position offers the opportunity to build the team and processes from the ground up within a global financial infrastructure platform.

Matching Summary

Match Score: 85

Stripe Payments Singapore Pte. Ltd. is seeking a User Escalation Specialist to join their Escalations team, which focuses on resolving user issues and improving the overall user experience. The ideal candidate will have a customer-facing background with experience in troubleshooting and process improvement, and the role offers a unique opportunity to impact user experience at a global level.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 2+ years user support experience
  • Troubleshooting short SLA cases
  • Direct user communication via email and phone
  • Data-driven root cause analysis
  • Cross-functional stakeholder management

Nice-to-have

  • SQL data analysis skills
  • Experience with large enterprise users
  • Leading multiple concurrent projects
  • Building processes from the ground up
  • Influencing product roadmaps

Key Requirements

  • Minimum 2 years of user support experience
  • Proven ability to work under short SLAs
  • Strong judgment and attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter