Act as Deputy to the Head of Desktop Support, contributing to the effective organization, performance, and continuous improvement of the IT Helpdesk function
Job Summary
Act as Deputy to the Head of Desktop Support, contributing to the effective organization, performance, and continuous improvement of the IT Helpdesk function.
Ensure the consistent delivery of high-quality IT support services to front-office and business users, maintaining a strong focus on service reliability, responsiveness, and user experience.
Foster effective collaboration across infrastructure and support teams, ensuring alignment and clear communication, and promote knowledge sharing and a cohesive team environment.
Matching Summary
Act as Deputy to the Head of Desktop Support, contributing to the effective organization, performance, and continuous improvement of the IT Helpdesk function.
Skills & Requirements
Must-have
IT Helpdesk operations
Service Level Agreement (SLA) monitoring
Incident and escalation management
ITSM tools experience
Team coordination and planning
Proactive customer-oriented mindset
Nice-to-have
Continuous improvement initiatives
Cross-functional team collaboration
Knowledge sharing culture
Positive team environment
Structured and collaborative approach
Key Requirements
Proven experience in IT support environments
Exposure to team coordination or leadership responsibilities