Patient Account Specialist

GoHealth Urgent Care

**
3+ years healthcare billing experience
Strong knowledge of cpt and icd coding
Ability to interpret explanation of benefits
** GoHealth Urgent Care is seeking a fully remote Patient Account Specialist responsible for managing customer inquiries, processing payments, and collaborating with various departments. The ideal candidate should have at least three years of healthcare or medical billing experience and possess strong interpersonal skills to deliver exceptional customer service. **

Job Summary

  • The Patient Account Specialist is responsible for managing inbound calls, collecting payments, and resolving customer inquiries via phone, email, and fax.
  • This role requires accurate calculation of deductibles and co-insurance while reviewing claims to identify denials and resolve account issues.
  • Employees must maintain strict confidentiality in compliance with HIPAA and demonstrate excellent judgment when interacting with patients and cross-functional departments.

Matching Summary

Match Score: 75

** GoHealth Urgent Care is seeking a fully remote Patient Account Specialist responsible for managing customer inquiries, processing payments, and collaborating with various departments. The ideal candidate should have at least three years of healthcare or medical billing experience and possess strong interpersonal skills to deliver exceptional customer service. **

Skills & Requirements

Must-have

  • 3+ years healthcare billing experience
  • Strong knowledge of CPT and ICD coding
  • Ability to interpret Explanation of Benefits
  • Proficiency in Microsoft Excel and Word
  • Strict adherence to HIPAA compliance

Nice-to-have

  • Bilingual Spanish language skills
  • Experience with Epic or eClinicalWorks systems
  • Associate's degree in business administration
  • CPAR Certified Patient Account Representative
  • Flexible problem-solving approach

Key Requirements

  • High School Diploma or GED required
  • 3+ years of healthcare, billing, or service experience
  • Knowledge of medical billing codes (CPT/ICD)
  • Experience with third-party payor portals
  • Ability to lift up to 15 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter