UIC Asian Computer Services Pte Ltd is seeking a Service Delivery Assistant Manager to oversee day-to-day service delivery operations, manage client escalations, and drive continuous improvement within their Digital Services & Innovation department. The ideal candidate should have extensive experience in IT service delivery, strong communication skills, and a client-centric mindset
Job Summary
The Service Delivery Assistant Manager is responsible for leading day-to-day service delivery operations across managed services and project support engagements within the Digital Services & Innovation department.
This role serves as the primary escalation point for client service issues, ensuring contractual SLAs are met, operational risks are managed, and client satisfaction is consistently maintained at a high level.
The incumbent works closely with delivery teams, solution owners, and internal stakeholders to stabilise operations, drive continuous improvement, and support the scaling of managed and recurring service offerings.
Matching Summary
Match Score: 85
UIC Asian Computer Services Pte Ltd is seeking a Service Delivery Assistant Manager to oversee day-to-day service delivery operations, manage client escalations, and drive continuous improvement within their Digital Services & Innovation department. The ideal candidate should have extensive experience in IT service delivery, strong communication skills, and a client-centric mindset.
Salary
SGD 5,000 - 7,000 / Monthly
Skills & Requirements
Must-have
IT service delivery operations management
Client escalation and incident management
SLA and KPI compliance monitoring
Cross-functional stakeholder collaboration
Service performance tracking and reporting
Continuous service improvement initiatives
Nice-to-have
Mentoring junior staff
Strong analytical and communication skills
Collaborative leadership without direct authority
Client-centric mindset
Structured problem-solving approach
Key Requirements
Minimum 5 years IT service delivery experience
ITIL Foundation or higher certification
Certificate, Diploma or Bachelor’s degree in IT or related field