As an Account Executive (Service Cloud) you will be part of a team focusing on the Indonesia markets and drive revenue growth by penetrating the current customer base and developing new customers and use cases
Job Summary
As an Account Executive (Service Cloud) you will be part of a team focusing on the Indonesia markets and drive revenue growth by penetrating the current customer base and developing new customers and use cases.
You will identify, structure, lead and close large deals while collaborating closely with core sales teams and act as a trusted advisor for customer service transformation.
Salesforce offers a supportive environment with benefits and resources to help you find balance and maximize your impact leveraging AI agents.
Matching Summary
As an Account Executive (Service Cloud) you will be part of a team focusing on the Indonesia markets and drive revenue growth by penetrating the current customer base and developing new customers and use cases.
Skills & Requirements
Must-have
Service Cloud sales strategy
Customer service transformation expertise
Strong negotiation skills with VP and CxO
Proven track record in customer service solutions sales
Ability to work in matrixed organization
Analytical and problem solving skills
Team collaboration in extended sales environment
Nice-to-have
Growth mindset under pressure
Trusted advisor for customer service
Knowledge of AI benefits in customer service
Critical thinking and business needs translation
Fluency in Indonesian and English
Key Requirements
Extensive experience in service applications or operational customer service management
Strong sales record in customer service/customer engagement solutions
Experience in multinational enterprise service transformation
Understanding of customer service business and buyer profiles
Ability to work under pressure with growth mindset