Customer Service Advisor - Cebu Xtra 2026

Concentrix

Cebu City, Philippines
Inbound/outbound calls and internet support
Resolve routine customer problems
Meet contractual key performance indicators
This position provides customer service support and resolution of routine problems regarding client's product or services

Job Summary

  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

This position provides customer service support and resolution of routine problems regarding client's product or services.

Skills & Requirements

Must-have

  • Inbound/outbound calls and internet support
  • Resolve routine customer problems
  • Meet contractual Key Performance Indicators
  • Provide customer service support
  • Basic product and service knowledge

Nice-to-have

  • Demonstrate empathy and build rapport
  • Courteous, friendly, and professional manner
  • Patience in customer contact situations
  • Work independently and as a team member

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with strong attention to detail
  • Skilled in multi-tasking and adapting to change
  • Tolerance for repetitive work
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter