Client Success Analyst, Information Systems

Wake Forest University

Winston Salem, NC, United States
**
Troubleshooting pc equipment and software
Customer service standards
Windows 11 and macos
** Wake Forest University is seeking a Client Success Analyst for an in-person, second shift position focused on providing technical support for computer, application, and networking issues. The role requires strong customer service skills and technical proficiency, particularly with Windows and macOS systems. **

Job Summary

  • The Client Success Analyst provides prompt, complete, and reliable solutions to end-user computer, application, and networking problems.
  • This entry-level position focuses on resolving incidents and fulfilling service requests in alignment with Client Services objectives.
  • Must be available to work outside of normal business hours and/or weekends and on-call.

Matching Summary

Match Score: 75

** Wake Forest University is seeking a Client Success Analyst for an in-person, second shift position focused on providing technical support for computer, application, and networking issues. The role requires strong customer service skills and technical proficiency, particularly with Windows and macOS systems. **

Skills & Requirements

Must-have

  • Troubleshooting PC equipment and software
  • Customer service standards
  • Windows 11 and macOS
  • Network connectivity
  • On-call availability

Nice-to-have

  • Proactive problem solving
  • Team collaboration
  • Continuous learning

Key Requirements

  • Associate of Applied Science Degree in computer technology related field and two years related experience
  • Equivalent combination of education and experience
  • Professional knowledge and technical expertise

Work Rights

Not specified

Tailored Resume

Cover Letter