Senior Associate Customer Success Manager - Paradox

Myworkdaycenter

Fully remote
Customer success management
Technical support expertise
Client relationship building
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-driven chat and text experiences.
  • Workday offers a flexible work approach combining in-person and remote time to deepen connections and maintain a strong community while enabling employees to do their best work.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Customer success management
  • Technical support expertise
  • Client relationship building
  • Product training and configuration
  • SaaS industry experience
  • Multitasking in client-facing roles

Nice-to-have

  • Critical thinking and problem solving
  • Excellent written and verbal communication
  • Empathy and integrity in workplace culture
  • Flexible work schedule
  • Collaboration with internal teams

Key Requirements

  • 3+ years client-facing experience
  • Experience in SaaS organizations
  • Customer satisfaction management skills
  • Excellent technology aptitude
  • Strong communication skills

Work Rights

Not specified

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