Guest Service Agent

Sofitel Brisbane Central

Ubud, Indonesia
On-site
Guest reception and check-in
Guest reservation processing
Guest issue resolution
Sofitel Brisbane Central is seeking a Guest Service Agent to provide exceptional service in a hotel setting, emphasizing the importance of guest satisfaction and team collaboration. The ideal candidate will have at least one year of experience in a similar role and a strong focus on interpersonal skills and problem-solving abilities

Job Summary

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Matching Summary

Match Score: 85

Sofitel Brisbane Central is seeking a Guest Service Agent to provide exceptional service in a hotel setting, emphasizing the importance of guest satisfaction and team collaboration. The ideal candidate will have at least one year of experience in a similar role and a strong focus on interpersonal skills and problem-solving abilities.

Skills & Requirements

Must-have

  • Guest reception and check-in
  • Guest reservation processing
  • Guest issue resolution
  • English proficiency (verbal and written)

Nice-to-have

  • Responsible hospitality vision
  • Team-oriented and guest focused
  • Positive and memorable impact

Key Requirements

  • Minimum 1 year experience in same function
  • University degree preferred
  • Proficiency in English

Work Rights

Not specified

Tailored Resume

Cover Letter