Call Centre Officer (banking)

PERSOL SINGAPORE PTE. LTD.

Singapore, Singapore
Base: up to $3,500; bonus/equity: $400 shift allow...
On-site
Call centre customer service
Banking product knowledge
Cross-sell opportunity identification
PERSOL Singapore Pte. Ltd. is seeking a Call Centre Officer for a banking role based in Singapore, with a focus on delivering exceptional customer service over the phone. The position requires candidates to have a background in customer service or banking, and offers a competitive salary with potential for contract renewal

Job Summary

  • Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
  • Identify cross-sell opportunities during customer interaction to enhance customer engagement.
  • Consistently deliver quality service to achieve total customer satisfaction.

Matching Summary

Match Score: 85

PERSOL Singapore Pte. Ltd. is seeking a Call Centre Officer for a banking role based in Singapore, with a focus on delivering exceptional customer service over the phone. The position requires candidates to have a background in customer service or banking, and offers a competitive salary with potential for contract renewal.

Salary

Base: up to $3,500; Bonus/Equity: $400 shift allowance; Benefits: Not specified

Skills & Requirements

Must-have

  • Call centre customer service
  • Banking product knowledge
  • Cross-sell opportunity identification
  • Shift work including weekends
  • Telephone communication skills

Nice-to-have

  • Customer feedback solicitation
  • Problem trend identification
  • Quality service delivery

Key Requirements

  • Min. Higher Nitec education
  • Call center or banking experience
  • EA License No. 01C4394
  • RCB No. 200007268E
  • EA Registration No. R22109454

Work Rights

Employment Pass or valid work authorization

Tailored Resume

Cover Letter