Customer Service/tech Support Rep -software (on-site)
Concentrix
Belleville, ON, Canada
Base: $19.35ph; bonus/equity: incentives based on ...
Inbound customer support
Resolve technical issues
Correct billing concerns
The Customer Service/Tech Support Rep engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services
Job Summary
The Customer Service/Tech Support Rep engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.
Concentrix offers a people-first, inclusive culture with opportunities for career growth, with approximately 80% of managers and leaders promoted from within.
Benefits include medical, dental, and vision insurance, EAP, RRSP, paid time off and holidays, and paid training days, with a base salary of $19.35/hr plus incentives.
Matching Summary
The Customer Service/Tech Support Rep engages with customers through inbound and outbound calls and/or online channels, resolving routine inquiries and issues related to client products and services.
Salary
Base: $19.35/hr; Bonus/Equity: Incentives based on performance; Benefits: Medical, dental, vision, EAP, RRSP, PTO, holidays
Skills & Requirements
Must-have
Inbound customer support
Resolve technical issues
Correct billing concerns
Software related issues
Exceptional customer experiences
Nice-to-have
Forward-thinking global organization
People-first inclusive culture
Genuine sense of belonging
Diverse team from 70+ countries
Eagerness to learn new technologies
Key Requirements
Prior customer service experience (at least 1 year)