Establish and lead a high-performing Programme Management Office supporting Capita’s Citizen Contact Transformation Programme
Job Summary
Establish and lead a high-performing Programme Management Office supporting Capita’s Citizen Contact Transformation Programme.
Provide critical delivery assurance, enabling programme leaders and stakeholders to have clear oversight of progress, risks, dependencies, resources, budgets and benefits.
This is an opportunity to directly influence a major transformation shaping the future of Capita’s contact centre and back office operations.
Matching Summary
Establish and lead a high-performing Programme Management Office supporting Capita’s Citizen Contact Transformation Programme.
Skills & Requirements
Must-have
Establish and lead PMO function
Define and embed PMO standards
Governance, reporting, information management
Oversight and assurance across delivery
Integrated plans across projects
Risk and issue management processes
Resource, budget, and benefits management
Nice-to-have
AI-enabled, data-driven service model
Improving customer experience
Operational efficiency
High-profile change initiatives
Key Requirements
Significant experience in PMO leadership
Proven experience establishing and improving PMO processes
Strong understanding of programme and project management methodologies
Experience managing budgets, resources, risks and dependencies
Excellent analytical, problem-solving and data analysis skills
Strong communication and stakeholder management capability