Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture
Job Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
The Front Office Receptionist role involves welcoming guests, managing check-in and check-out processes, handling billing, and responding to guest requests with genuine hospitality.
The position requires collaboration with multiple hotel departments and adherence to hotel standards while promoting teamwork and operational excellence.
Matching Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
Skills & Requirements
Must-have
Guest check-in and check-out
Cash handling and reconciliation
Customer service and complaint resolution
Use of hotel computer systems
PCI compliant transaction handling
Upselling room types and hotel facilities
Nice-to-have
Knowledge of foreign languages
Teamwork and training responsibilities
High degree of product knowledge
Ability to handle emergencies calmly
Providing personalized guest experiences
Basic troubleshooting of in-room services
Key Requirements
1 - 2 years experience in 5 star hotels
Technical education in Hospitality management preferred