The Senior Manager - CRM Solutions role at 220 in Thane, India focuses on creating solution architectures for CRM systems and platforms, ensuring alignment with business requirements while adhering to company standards. The position requires extensive experience in CRM strategy development, stakeholder management, and innovation in customer engagement solutions
Job Summary
The role involves creating solution architectures for systems and platforms while ensuring compliance with company standards and business requirements.
Candidates will lead CRM strategy development for enterprise clients, defining customer engagement roadmaps aligned with business objectives.
The position requires serving as a trusted advisor to C-suite executives on customer engagement vision and facilitating organizational change management.
Matching Summary
Match Score: 85
The Senior Manager - CRM Solutions role at 220 in Thane, India focuses on creating solution architectures for CRM systems and platforms, ensuring alignment with business requirements while adhering to company standards. The position requires extensive experience in CRM strategy development, stakeholder management, and innovation in customer engagement solutions.
Skills & Requirements
Must-have
12+ years CRM and MarTech experience
5+ years strategic consulting or advisory roles
4+ years pre-sales or solutioning experience
Expertise in Salesforce Marketing Cloud, Adobe Campaign, Braze
Proven track record leading enterprise CRM transformation programs
Nice-to-have
Experience in Retail, BFSI, Healthcare sectors
Platform certifications from Salesforce, Adobe, or Braze
Background in consulting firms or digital agencies
Knowledge of GenAI capabilities for marketing workflows
Familiarity with composable CDP architectures
Key Requirements
12+ years in CRM and MarTech
5+ years in strategic consulting
4+ years pre-sales experience
Hands-on knowledge of enterprise CRM platforms
Willingness to travel domestically and internationally