Itsm Incident, Problem, And Service Request Fulfilment Manager

DXC Technology

Brindabella Business Park, Australia
Incident management expertise
Problem management skills
Service request management experience
The ITSM Incident, Problem, and Service Request Fulfilment Manager will oversee the incident lifecycle and ensure timely resolution of issues. The role involves driving root cause analysis efforts to improve service reliability and prevent future disruptions. DXC Technology prioritizes in-person collaboration while fostering an inclusive environment for all employees

Job Summary

  • The ITSM Incident, Problem, and Service Request Fulfilment Manager will oversee the incident lifecycle and ensure timely resolution of issues. The role involves driving root cause analysis efforts to improve service reliability and prevent future disruptions. DXC Technology prioritizes in-person collaboration while fostering an inclusive environment for all employees.

Matching Summary

The ITSM Incident, Problem, and Service Request Fulfilment Manager will oversee the incident lifecycle and ensure timely resolution of issues. The role involves driving root cause analysis efforts to improve service reliability and prevent future disruptions. DXC Technology prioritizes in-person collaboration while fostering an inclusive environment for all employees.

Skills & Requirements

Must-have

  • Incident management expertise
  • Problem management skills
  • Service request management experience

Nice-to-have

  • Strong communication skills
  • Ability to work under pressure
  • Team mentoring abilities

Key Requirements

  • 2+ years in ITSM
  • ITIL knowledge
  • Australian citizenship required

Work Rights

Not specified

Tailored Resume

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