Senior Analyst, Customer Service Champion

AIA

Not specified; not specified; not specified
Handle customer inquiries via phone email online
Resolve customer complaints and troubleshoot issues
Process claims premium payments and policy termination
The role is responsible for handling customer inquiries regarding product information, services, claims, and policy management

Job Summary

  • The role is responsible for handling customer inquiries regarding product information, services, claims, and policy management.
  • Employees will troubleshoot complaints and attempt to retain customers whose policies have lapsed.
  • AIA is seeking ambitious individuals to help achieve the ambition of helping a billion people live healthier, longer, better lives by 2030.

Matching Summary

Match Score: 85

The role is responsible for handling customer inquiries regarding product information, services, claims, and policy management.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Handle customer inquiries via phone email online
  • Resolve customer complaints and troubleshoot issues
  • Process claims premium payments and policy termination

Nice-to-have

  • Ambitious people seeking career growth opportunities
  • Supportive leaders and inspiring team environment
  • Commitment to healthier sustainable future goals

Key Requirements

  • Accurate personal data submission required for application

Work Rights

Not specified

Tailored Resume

Cover Letter