Customer Support Specialist - Pharmacy Team - Verity Solutions - Hybrid

TheCignaGroup LLC

Kirkland, WA, United States
Base: 27 - 41 usd / hourly; bonus/equity: eligible...
Hybrid
Responsive service to pharmacy partners
Timely and accurate service delivery
Monitor data flow and system performance
Verity Solutions is seeking a Customer Support Specialist for their Pharmacy Team, responsible for providing exceptional support to pharmacy partners and account managers through effective communication and technical problem-solving. This hybrid role requires strong customer service skills, attention to detail, and the ability to manage multiple priorities within a fast-paced environment

Job Summary

  • Support account managers and pharmacy partners by responding to customer inquiries and delivering timely, accurate service.
  • Monitor data flow and system performance, proactively identifying anomalies and coordinating resolution plans.
  • At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Matching Summary

Match Score: 85

Verity Solutions is seeking a Customer Support Specialist for their Pharmacy Team, responsible for providing exceptional support to pharmacy partners and account managers through effective communication and technical problem-solving. This hybrid role requires strong customer service skills, attention to detail, and the ability to manage multiple priorities within a fast-paced environment.

Salary

Base: 27 - 41 USD / hourly; Bonus/Equity: Eligible for annual bonus plan; Benefits: Comprehensive range of benefits including medical, vision, dental, well-being programs, 401(k), tuition reimbursement, 18+ days PTO.

Skills & Requirements

Must-have

  • Responsive service to pharmacy partners
  • Timely and accurate service delivery
  • Monitor data flow and system performance
  • Manage multiple priorities in fast-paced environment
  • Utilize Jira, Confluence, Asana, Salesforce, SharePoint

Nice-to-have

  • Customer-focused, empathetic approach
  • Adapt support approaches to unique needs
  • Proactive problem-solving
  • Positive, professional interactions

Key Requirements

  • Minimum 1 year of customer support experience
  • Proficiency with Microsoft Office tools, especially Excel
  • Strong organizational skills and sound judgment

Work Rights

Not specified

Tailored Resume

Cover Letter