Internal Systems Engineer (applied Ai)

Impact

Columbus, United States
Base: $140,000.00 - $160,000.00 py; bonus/equity: ...
On-site
Applied ai engineering experience
Llm orchestration frameworks like langchain
Rest api integration expertise
This role is dedicated to supercharging Customer Operations teams by integrating applied AI into workflows using modern frameworks

Job Summary

  • This role is dedicated to supercharging Customer Operations teams by integrating applied AI into workflows using modern frameworks.
  • You will build and maintain a shared agent platform that enables non-engineers to create their own agents without needing deployment scripts.
  • The position offers a competitive salary range of $140,000 to $160,000 plus a variable bonus and RSU grant.

Matching Summary

This role is dedicated to supercharging Customer Operations teams by integrating applied AI into workflows using modern frameworks.

Salary

Base: $140,000.00 - $160,000.00 per year; Bonus/Equity: 5% variable annual bonus contingent on Company performance plus Restricted Stock Unit (RSU) grant; Benefits: Medical, Dental, Vision, Flexible PTO, catered lunch

Skills & Requirements

Must-have

  • Applied AI engineering experience
  • LLM orchestration frameworks like LangChain
  • REST API integration expertise
  • Python or JavaScript/TypeScript coding
  • RAG pipeline and agentic workflow design
  • Freshdesk or similar ticketing system integration

Nice-to-have

  • Experience with Gitbook knowledge base platforms
  • Background in Customer Support or Success teams
  • Self-service platform building skills
  • AI evaluation and quality assurance systems
  • Passion for personal AI tinkering projects

Key Requirements

  • Proven experience building custom apps for Freshdesk
  • Hands-on experience with LLM orchestration frameworks
  • Experience taking automation projects from concept to deployment

Work Rights

Not specified

Tailored Resume

Cover Letter