Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Payroll regulatory knowledge
Customer satisfaction
Remote is seeking an Associate for its Payroll Client Services team, working remotely from Saturday to Wednesday. The ideal candidate should have experience in payroll customer service, excellent communication skills, and a problem-solving mindset
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
Remote is seeking an Associate for its Payroll Client Services team, working remotely from Saturday to Wednesday. The ideal candidate should have experience in payroll customer service, excellent communication skills, and a problem-solving mindset.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
payroll regulatory knowledge
customer satisfaction
Zendesk, Slack, Notion
team-oriented environment
Nice-to-have
ambitious problems
future focused work culture
global impact
Key Requirements
payroll customer service role experience
advanced knowledge in specific jurisdictions
superior written and verbal communication skills
ability to effectively engage with diverse stakeholders