Salesforce Technical Lead

Capgemini

Chicago, IL, US
Base: $115,000 to $139,992; bonus/equity: not spec...
On-site
Salesforce service cloud architecture
End-to-end solutioning
Apex lwc flows integrations
Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem

Job Summary

  • Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem.
  • Serve as Design Authority and SME for Salesforce Service Cloud Omni Channel Chat CTI Knowledge and Case Management.
  • Design and implement high volume real time customer service solutions Drive performance optimization governor limit management and security controls.

Matching Summary

Lead architecture design and end to end solutioning for Salesforce Service Cloud implementations within the call center ecosystem.

Salary

Base: $115000 to $139992; Bonus/Equity: Not specified; Benefits: Comprehensive, non-negotiable benefits package

Skills & Requirements

Must-have

  • Salesforce Service Cloud architecture
  • end-to-end solutioning
  • Apex LWC Flows integrations
  • coding standards governance
  • high volume real time solutions
  • performance optimization security controls
  • RESTSOAP APIs MuleSoft integrations

Nice-to-have

  • collaborative community
  • reimagine what's possible
  • sustainable inclusive world

Key Requirements

  • 12 years of overall IT experience
  • 8 years on Salesforce platform
  • Proven experience as Technical Lead or Solution Architect
  • Experience working in AgileScrum delivery models

Work Rights

Not specified

Tailored Resume

Cover Letter