Customer Resolution Specialist

City of Atlanta

Atlanta, GA, United States
$47,474 - $63,379; not specified; not specified py
**
Customer service inquiries
Water utilities
Billing and account issues
** The City of Atlanta is seeking a Customer Resolution Specialist to manage and resolve customer service inquiries for the Department of Watershed Management. The role requires strong communication and problem-solving skills, with a focus on providing accurate information regarding billing and service issues. **

Job Summary

  • The Customer Resolution Specialist is responsible for addressing and resolving inbound customer service inquiries for the Department of Watershed Management (DWM).
  • This position performs high-volume public contact and recordkeeping duties related to the operational, financial, and commercial records of water utilities.
  • Candidates should have prior experience in a customer service or call center setting and demonstrate strong communication and problem-solving skills.

Matching Summary

Match Score: 75

** The City of Atlanta is seeking a Customer Resolution Specialist to manage and resolve customer service inquiries for the Department of Watershed Management. The role requires strong communication and problem-solving skills, with a focus on providing accurate information regarding billing and service issues. **

Salary

$47,474 - $63,379; Not specified; Not specified

Skills & Requirements

Must-have

  • customer service inquiries
  • water utilities
  • billing and account issues
  • public contact and recordkeeping
  • live chat support
  • research customer accounts

Nice-to-have

  • strong interpersonal skills
  • active listening and empathy
  • professionalism during difficult interactions
  • collaboration with internal departments
  • adapt to changing procedures

Key Requirements

  • High School Diploma or GED
  • Minimum 2 years customer service experience
  • Experience with computer systems and databases
  • Experience following established policies

Work Rights

Not specified

Tailored Resume

Cover Letter