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Astreya GmbH is seeking a Rsoc Monitoring Technician to join their Security Operations team, focusing on monitoring and resolving system access issues for internal users. The ideal candidate should possess a relevant degree, strong analytical skills, and experience in troubleshooting and customer support.
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Job Summary
The role involves monitoring and responding to tickets regarding internal users' system access issues.
Responsibilities include troubleshooting standard access problems, escalating complex issues, and developing process documentation.
Candidates must possess a Bachelor's degree and have 0 to 2 years of related experience in helpdesk or infrastructure support.
Matching Summary
Match Score: 75
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Astreya GmbH is seeking a Rsoc Monitoring Technician to join their Security Operations team, focusing on monitoring and resolving system access issues for internal users. The ideal candidate should possess a relevant degree, strong analytical skills, and experience in troubleshooting and customer support.
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Skills & Requirements
Must-have
Bachelor's degree in related field
Troubleshooting system access issues
Ticketing systems and SQL knowledge
Scripting and software development understanding
Nice-to-have
Collaboration across geographically dispersed teams